Support

Last Updated: April 2026

How to Contact Support

Email Support
Phone Support
  • • Consumer Helpline: [Insert Toll-Free Number] (Available 9 AM – 9 PM IST)
  • • Business Helpline: [Insert Number] (Priority support during business hours)
Support Timelines
  • • In-app chat: Usually replied within minutes (during business hours)
  • • Email queries: We aim to respond within 24–48 hours
  • • Urgent issues (fraud, card blocking): Immediate attention via app or phone
Common Support Topics
  • • Card activation or replacement
  • • Transaction disputes or failed payments
  • • Rewards & cashback queries
  • • Account balance and statement requests
  • • KYC update or verification issues
  • • Lost/stolen card – instant freeze
  • • App login or technical issues
Grievance Redressal

If your issue is not resolved satisfactorily within 30 days, you may escalate it to our Grievance Redressal Officer:

Grievance Officer Email: grievance@libertylink.com